Puppy Supplies Returns Policy

Returns Policy

This Policy (the “Policy”) sets forth the current shipping and returns policies offered by PupsLuv for all product orders and purchases through PupsLuv’s online store purchase from www.pupsluv.com (the “Store”). PUPSLUV expressly reserves the right to update this Policy at any time and by placing an order you agree to any such changes. The purchase and sale of a puppy is governed by a separate Puppy Purchase Agreement.

Return Policy

It is our desire to provide you with 100% customer satisfaction by offering you top quality products and friendly customer service. We do realize at times the product you receive is not exactly what you expected.

If you are not completely satisfied with your purchase, you may return the item within 10 calendar days of receipt of the product (unless noted below). In doing so you may receive a credit; excluding shipping, towards the purchase of another item, or you may receive a refund of the purchase price; excluding shipping, upon receipt and inspection of the product. Shipping charges are not refundable, and all shipping charges are at the customer’s expense.

Here are some reasons that may limit a product return:

• All merchandise must be in its original condition and original packaging and must be in a resellable condition. A good rule of thumb to determine resellable condition is to ask yourself if you would pick the returned item off a store shelf. If you wouldn’t, it’s probably not in resellable condition.
• Products specifically designated as non-returnable – typically due to shipping weight or customization.
• Product purchased as part of a kit or package deal, unless all components of the kit are returned.
• We cannot accept any returns on returns on food or custom orders and all sales of such items are final.

Requesting a Return

If you wish to return an item, please use our return request form. Upon review & receipt of your request, we will provide you with a Return Merchandise Authorization (RMA) number and a shipping address to return the product to. Please note that the RMA return address may be different than the address noted on the original product shipping label. Once your return is received, we will inspect it to ensure that it meets our return guidelines. You can expect to see a return credit 7-10 business days after the return is received and accepted.

Reporting Damage in Shipment

If it appears that the shipping packaging is damaged in any way, please make a note of ‘potential damage’ with the carrier when signing for the product.

• All damage must be reported by either calling us at 866-PUPSLUV or by email to customerservice@pupsluv.com within 5 business days of receipt of the item.
• You must keep the product and the packaging it was shipped in.
• We will provide you with return instructions and product replacement procedures.

Date last updated: August 4, 2020

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