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This Policy (the “Policy”) sets forth the current shipping and returns policies offered by PupsLuv for all product orders and purchases through PupsLuv’s online store purchase from www.pupsluv.com (the “Store”). PUPSLUV expressly reserves the right to update this Policy at any time and by placing an order you agree to any such changes. The purchase and sale of a puppy is governed by a separate Puppy Purchase Agreement.
It is our desire to provide you with 100% customer satisfaction by offering you top quality products and friendly customer service. We do realize at times the product you receive is not exactly what you expected.
If you are not completely satisfied with your purchase, you may return the item within 10 calendar days of receipt of the product (unless noted below). In doing so you may receive a credit; excluding shipping, towards the purchase of another item, or you may receive a refund of the purchase price; excluding shipping, upon receipt and inspection of the product. Shipping charges are not refundable, and all shipping charges are at the customer’s expense.
Here are some reasons that may limit a product return:
Requesting a Return
If you wish to return an item, please use our return request form. Upon review & receipt of your request, we will provide you with a Return Merchandise Authorization (RMA) number and a shipping address to return the product to. Please note that the RMA return address may be different than the address noted on the original product shipping label. Once your return is received, we will inspect it to ensure that it meets our return guidelines. You can expect to see a return credit 7-10 business days after the return is received and accepted.
Reporting Damage in Shipment
If it appears that the shipping packaging is damaged in any way, please make a note of ‘potential damage’ with the carrier when signing for the product.
Date last updated: August 4, 2020
Comprehensive Breeder Screening
Health Assurance Program
AKC Bred with H.E.A.R.T., Canine Care Certified, OFA